Refund & Cancellation Policy

Effective: 3 October 2026

Before activation

If you paid but full access has not yet been activated, contact support promptly with the transaction reference. Duplicate or clearly erroneous payments will be reviewed and, when validated, refunded to the original payment source where feasible.

After activation

Because PanchayatX is a digital service and access can be provisioned immediately after verification, refund eligibility after activation depends on the circumstances. A verified failure to provide the purchased access or a duplicate charge will be reviewed for refund. Change of mind after successful access/activation does not automatically qualify for a refund.

Failed or pending payments

If your bank/payment app shows a debit but PanchayatX does not receive or verify the payment, do not pay repeatedly. Keep the transaction reference and contact support. Bank/payment-provider reversal timelines may apply.

Cancellation

You may stop using the service at any time. Account deletion can be requested separately through the Account & Data Deletion page.

Refund method

Approved refunds are ordinarily returned through the original payment route or another lawful method agreed during resolution. Processing time can depend on the bank or payment provider.